Know what needs you in 3 seconds.
Instead of 100+ mixed emails, CCs, and automated alerts, your inbox opens pre-sorted into four operational buckets by whose turn it is and when the clock expires.
Outlook + AppFolio Operating Layer
Open your inbox to the reply already written.
Same Day Response sorts your Outlook queue by whose move it is, pulls the live work-order and lease facts from AppFolio, and stages the reply in your Drafts. You review, press Send, and never drop a follow-up.
4 questions · Instant bottleneck diagnosis · No email required
Wide reference: scroll to see the messages.
Read the request. Review the response.
The starting workflow uses human-reviewed drafts.
Start with one company-managed Outlook workflow. People control messages and decisions.
01 · For the Person in the Seat
Four things already done before you type a word.
Property managers don't fall behind because they don't care. They fall behind because every reply requires hunting across AppFolio, Leases, and Calendar tabs while new messages bury the threads waiting on a vendor.
Zero tab-switching to verify the facts.
Before you click the email, the unit, active work order, vendor schedule, reserve limit, and open calendar slots are already attached side-by-side.
0 tabs
to switch before replying
Open Drafts. Read it. Press Send.
A grounded reply is already waiting in your real Outlook Drafts folder. You stay in complete control of every word, and nothing ever sends automatically.
1. Current Status
2. Named Owner
3. Next Action
4. Update Time
No Thursday surprises.
Every promised 3:00 PM update and vendor callback is tracked automatically until the thread is closed.
No unverified promises.
Flags reserve limits and missing vendor confirmations before a draft can be sent out.
Live in one inbox in days.
Connects directly to one company-managed Microsoft 365 queue without changing your PMS.
Synthetic follow-through example
The next move
belongs to someone.
Three matters. Different reasons to act. Select one to see the owner, action and next update.
Approval first, then today’s update and tomorrow’s access blocker. This is an illustrated ordering decision.
Selected matter
The reply can acknowledge the leak.
The approval still needs a decision.
- Owner
- Property manager
- Next action
- Confirm repair approval.
- Next update
- Today, 3 PM
- Supporting evidence
- Resident report and vendor findings.
Still open: the repair decision and completion evidence are missing.
Follow the matter from message to close
Selected matter
An update is due.
Vendor progress is still unconfirmed.
- Owner
- Maintenance coordinator
- Next action
- Confirm vendor progress.
- Next update
- Today, 4 PM
- Still needed
- A current vendor progress report.
The repair remains open. An update promise is not completion evidence.
Selected matter
The inspection is waiting.
Access has not been confirmed.
- Owner
- Property manager
- Next action
- Confirm access arrangements.
- Next update
- Tomorrow, 10 AM
- Still needed
- Confirmed access with the resident.
An unconfirmed appointment is not completed work.
This is a website illustration of the response-work model, separate from the app references above. It does not demonstrate automatic ranking or verified repair completion.
PME 4-Pillar Response Inspector
Inspect the draft.
Hold unverified promises.
Under Property Management Excellence (PME), every response must satisfy four pillars before human review. When authority or spend is unconfirmed, the [CONFIRM WITH APM] gate locks draft export to prevent false done.
Draft Only (send: false)
Gate Cleared · Ready for Review
Thank you for contacting us regarding the water leak near the kitchen ceiling. Work order #4821 has been dispatched to Apex Plumbing. Operations team is coordinating access with the technician, and a vendor will inspect the leak today at 2:00 PM. We will send our next status update today before 5:00 PM PT.
Pillar 1: Status
CompliantWork order #4821 has been dispatched to Apex Plumbing
Verified facts from PMS records or contractor status.Pillar 2: Owner
CompliantOperations team is coordinating access
Single accountable person holding the ball.Pillar 3: Next Step
CompliantVendor will inspect the leak today at 2:00 PM
Concrete operational action moving work forward.Pillar 4: Target Time
CompliantToday before 5:00 PM PT
Explicit commitment when the recipient will hear back.Authority Gate Cleared
All 4 PME pillars satisfied with zero unresolved bracket tokens. The draft is placed in Outlook for property manager review before sending.
Safety invariant: Autonomous sending is permanently disabled (send: false). AI drafts require human verification before release.
Transparent Commercial Ladder
Published commercial pricing.
No hidden tiers.
Every stage of Same Day Response is published with clear pricing, unit boundaries, and 100% fee credit toward your ongoing subscription.
Stage 0 · Diagnostic
Response Reliability Review
$0
Free self-serve diagnostic
- 5-question role-aware diagnostic
- Instant bottleneck finding and next action
- Shareable Executive Briefing Memo
- Zero email required to see results
Stage 1 · Baseline Audit
Response Baseline Audit
$2,500
Fixed 5-day baseline audit
- 50-thread historical communication audit
- 4-Hero role bottleneck scorecard
- Workflow and authority boundary map
- 100% ($2,500) credited if entering pilot within 14 days
Stage 2 · Guided Pilot
Same-Day Response Pilot
$3,500
8-week guided operational pilot
- Up to 1,500 units, 1 Outlook queue
- Company owner, operations lead, and up to 3 response seats
- Live PME 4-Pillar Response Inspector and [CONFIRM WITH APM] gate
- 100% ($3,500) credited toward Year 1 Annual Subscription
Stage 3 · Core Recurring Subscription
Monthly Recurring Revenue (MRR) Tiers
Every annual subscription includes full credit of your $3,500 pilot fee.
Operator Core
$750/mo
or $650/mo billed annually at $7,800/yr
- Up to 1,000 units
- 8 Outlook queue seats
- Daily Queue and 4-Pillar Response Inspector
- 3:30 PM PT Escalation Watchdog
- Friday Weekly Executive Scorecard
Portfolio Growth
$1,500/mo
or $1,250/mo billed annually at $15,000/yr
- Up to 2,500 units
- 20 Outlook queue seats
- All Operator Core features
- Live PMS Matter Context sidecar (/v1/matter-context)
- Regional Manager rollup scorecards
Enterprise Operator
$2,500+/mo
+$0.60/unit/month above 3,500 units
- 3,500+ units
- Custom Outlook seats
- All Portfolio Growth features
- Multi-office governance
- Custom SLA coverage policies and executive board export packets
Start where the work is
One workflow.
A clear boundary.
Connect one company-managed Outlook workflow. Safe boundaries, drafted responses, and zero disruption to your property management software.
Start with one queue.
Choose your most active inbox — maintenance, leasing, or owner inquiries. Focus where delays hurt most.
Keep decisions with people.
Every reply is prepared as a draft. Your team reviews and approves before anything leaves your inbox.
Stay in your PMS.
AppFolio, Yardi, and Rent Manager stay your source of truth. We connect directly through Outlook.
Operator perspective
Created by Anthony A. Luna, a property management operator and author.
The starting question: what is still waiting after someone replies?
Before you start
Know what
comes next.
Where can we start?
One company-managed Outlook workflow. We review scope and access first. Other systems require a compatibility review; a personal inbox is outside the initial scope.
Does Same Day Response send messages automatically?
The starting workflow uses human-reviewed drafts. People control external messages and approval decisions.
What information and access are needed?
A sponsor, a workflow owner, representative matters and approved access. We agree on scope and privacy boundaries before connecting anything.
What happens after the Review?
You get an immediate finding and practical next step. Copy it, change your answers, or request a written recommendation from Anthony. A meeting is optional.
Response Reliability Review
Find the gap.
Choose the next move.
Your role. Four questions.
A practical recommendation without entering your email.
Start the Review
Optional written recommendation afterward.
The Same Day Response Brief